blocking spam email

[davidwogg]

I have blocked umpteen scam email senders but I am still getting emails from the same source/sender . I though blocking would prevent this ?

[goslow]

Explained in your topic from yesterday

https://community.virginmedia.com/t5/Email/Blocking-emails-not-working/td-p/5585852

If you want a reliable email service, with useful features that actually work, you need to move away from using VM email.

Moving a mailbox to a new email address can take time but it is time well-spent if you can then forget about having to deal with the never-ending list of problems with VM email and having to respond each time a new problem comes along.

[Tom_W1]

Hi @davidwogg thanks for your post although we're sorry to hear of your concerns raised here.

If the email has changed slightly and the spam sender is showing as the same (but they've changed their own email slightly) this may be why it is still getting through to you.

We'd also advise sending the email address to phishing@virginmedia.co.uk and this can be investigated. Please also see here for further details.

Many thanks