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Edd11's avatar
Edd11
Tuning in
2 years ago
Solved

My Virginmedia IP address is being blocked due to alleged malware sending spam emails

I have the same problem with websites flagging my IP address as potentially dangerous because of spy bots. I have only been using VM for less than 2 months! I have never ever had problems before like this.

This is absolutely ridiculous. Virgin Media has sold me a secondhand IP address and they admit it. I have asked to get a new IP address but nobody will help me the phone number is a robot that cuts you off and live chat is full of incompetent, imbeciles who can hardly understand English. I need a new IP address, a new hub or a huge discount on my contract for a secondhand IP address that has been flagged so you can't use websites.  Spamhaus ZEN and SORBS DUH are both flagged with my IP address and they refuse to delist the address. What the hell are you supposed to do? This is costing me money. It should be illegal for VM to do this as this is not the new product I asked for.

VM state " 

If you are a Virgin Media customer, you’ll have a dynamic IP address. That means you’ll likely be on one of the following blacklists:

  • Spamhaus ZEN
  • SORBS DUHL
  • Protected Sky

 

[MOD EDIT: Post split to create own thread]

  • Gareth_L's avatar
    Gareth_L
    2 years ago

    Thank you Edd11.

    Thanks for those details.

    I have taken a look at this and arranged for a replacement hub to be sent out.

    This can take around 3-5 days to be delivered by Yodel.

    Tracking details will be emailed to you in the next 24 hours.

    If you don't receive any please let me know and I can check the account again.

    Once the new hub arrives its just a case of plugging it in, following the instructions included.

    We do need the old hub back so just pop it in packaging and return to the nearest collect+ outlet.

    Can you please let us know how things are after activation.

    Gareth_L

8 Replies

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  • carl_pearce's avatar
    carl_pearce
    Superstar
    2 years ago

    If you don't get anywhere with VM (It's unlikely they will allocate a new IP address unless the HUB is replaced) if you put your exisitng HUB in modem mode and use your own router you are allocated a different IP address.

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hello Edd11.

    Thanks for your first post and welcome to our community.

    Sorry to hear your IP Address is blacklisted.

    We wouldn't be able to offer any money back as resolution, What we would like to do is get this fixed for you.

    So we can take a further look into this, I will need to send you a private message to pass security. 
    If you can check the Logo top right of your screen that would be great. 
    Regards     
    Gareth_L
     

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 years ago

    Thank you Edd11.

    Thanks for those details.

    I have taken a look at this and arranged for a replacement hub to be sent out.

    This can take around 3-5 days to be delivered by Yodel.

    Tracking details will be emailed to you in the next 24 hours.

    If you don't receive any please let me know and I can check the account again.

    Once the new hub arrives its just a case of plugging it in, following the instructions included.

    We do need the old hub back so just pop it in packaging and return to the nearest collect+ outlet.

    Can you please let us know how things are after activation.

    Gareth_L

    • Edd11's avatar
      Edd11
      Tuning in
      2 years ago

      Thank you so much, Gareth_L

      It's good to know that people can still be trusted to take responsibility and do a good job. I'm Deaf and do not have or want a mobile phone so trying to get through to any Virgin product is impossible to get through to without a phone this is very disappointing. Virgin thinks it's great to offer Relay UK to the disabled but that only works if you have a phone number.

        I will let you know how it goes.

      Kind regards.

      Edd

    • solarpower03's avatar
      solarpower03
      Tuning in
      11 months ago

      Hello Gareth

      I have the same issue, and I am not able to send any emails. I am looking for solutions,

      Many thanks

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        11 months ago

        Thanks for reaching out to us solarpower03, and I'm sorry to hear that you're effected by this issue also.

        Can you please confirm if you have accessed the inbox via an alternative connection, and therefore bypassing the IP address you have been issued from Virgin Media?

        Thanks,

        David_Bn

  • mpryakhin's avatar
    mpryakhin
    Joining in
    5 months ago

    Hello,
    I'm not able to send out emails and connect to most services as they suspect that I'm a bot. If I tunnel traffic through my VPN server (with a whitelist IP) everything works smoothly.

    I contacted Virgin Media support and they said that this is likely that I have my modem configured with IPV6, but actually it is not. I checked my IPV4 address assigned to my router and it turned out my IP address has been listed in the following blacklists:
    - RATS NoPtr
    - Spamhaus ZEN

    How do I solve the issue?