Your Virgin Media Mail account is currently unavailable

[oldpadders]

Hi,

This was supposed to have been resolved Friday but it got me yesterday. I have gone through VM chat team and they have raised it with IT as priority. Said give it 24 hours. OK so it is only 22 hours but I am keen to get on. It is not fixed for me. Will it get fixed?

Thanks.

[oldpadders]

Hi, 

Still not resolved after I went to VM chat again last night. They asked me for a new password which I typed in and said would reset but give it 4 hours. NOT RESOLVED! I keep going round same loop - My Virgin - select email - straight to account unavailable - select My Virgin.

Why cannot this be fixed?

Thanks

[oldpadders]

Hi,

Back on to VM chat this pm. Very sympathetic and mortified but bottom line is that IT ticket from Saturday is estimated further 72 hours despite his attempt to escalate. This is rubbish as this problem has been around for ages, from other posts. Who writes the software, Fujitsu? Or does this not have high enough priority because they want to get rid of loyal customers old VM email accounts. 

I have been a customer since Cable and Wireless. I am also a new customer because I have just entered a new 18 month contract for a complete package. I should be looked after on both counts!

Sorry if this gripe is too strong but poor service has to be called out.

Thanks

[David_Bn]

Thanks for reaching out to us @oldpadders, and welcome back to our Community Forums!

Sorry to hear of the E-Mail issue you've been experiencing on our services.

Do please advise us when this 72 hour period has expired and if this issue is still ongoing, with out attention still required.

Thanks,

David_Bn