Hi MarkALawlor
Thanks for posting and welcome to the community.
Sorry to hear of the email issue.
I'm going to send you a PM now to assist further with this.
Best wishes.
1. No that error message is the one I get when trying to sign in to webmail
2. Normally I access mail on iphone, ipad and iMac through Mail. I have not tried on a PC.
3. The error message is the one I posted.
4. I have tried to follow the steps - I have changed my email address to my apple webmail one but I was not able to generate an app password and now all I can do is arrive at the page with the message that my email account is locked
Hi Cathie,
Thanks for coming back to me on this one. Apologies for the delay, it's worth noting that we're not an instant messaging team so it can take us a few hours, sometimes days to reach your replies so please try and avoid double posting as this can make the wait time longer.
We'll need to check this in a bit more detail for you but in order to do that I will need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
