on 22-05-2024 09:23
Hi all, silly question time again. I need to set up a different e-mail client and obviously I need to enter my Virgin e-mail password (which if I remember rightly, is different to my VM password). Where can I find my e-mail password?
If not, how can I reset my e-mail password without mucking everything up.
Thanks.
Answered! Go to Answer
on 22-05-2024 10:05
It's all coming back to me now! Log into Virgin Media account, select 'Account Settings', then 'Virgin Media Email Settings'. You can then 'Generate new App password'. This appears to generate a seperate password without buggering up your 'proper' email password.
Sorry for answering my own question 😁
on 22-05-2024 10:05
It's all coming back to me now! Log into Virgin Media account, select 'Account Settings', then 'Virgin Media Email Settings'. You can then 'Generate new App password'. This appears to generate a seperate password without buggering up your 'proper' email password.
Sorry for answering my own question 😁
on 23-05-2024 11:32
Hello ntlworldrefugee.
Thanks for answering your own question.,Great work.
Should anyone else have the same issue as you. We've marked it as a helpful answer👍
If you so happen to need anything else, We're only a message away.
Thanks again.
Gareth)L
on 30-09-2024 12:44
Are you absolutely positive? I ask because I'm migrating everything to DuckDuckGo and my Virgin webmail password I use on the Google browser won't work on DDG! If I generate a new one, will I have to use this on Google too? Because the latest thing is, you have to go through Outlook to get your Virgin email, which I definitely DON'T want to do! I'd be really grateful to you for a definitve answer. Cheers
on 30-09-2024 13:27
@nubabe Each virginmedia email address (including the legacy domains) now has potentially two username/password combinations.
For the My Virginmedia account and VM webmail the username is a third party email address that you have chosen to use as the username together with the 'normal' account password.
For email client/app access the username remains the full virginmedia email address but needs an app generated password that you have to generate via the My Virgin Media account for the email address concerned.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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4 weeks ago
Hi Graham. Sorry for the late response, but I've been incapacitated with the rotten flu! Thanks for you answer, which although very detailed, is as clear as mud to me! 😄 Would it be possible to explain that again in 'slower' terms? I know I'm being a bloody pest, but I would be so grateful... Cheers x
4 weeks ago
I'll try. To access your email via the VM webmail page using a browser such as DuckDuckGo you need to use the third party email address that you have set as your VM username for the email account concerned. The password is your VM account password.
To access VM email using an email client such as Outlook or Thunderbird the username is the full email address or of account you are accessing together with the generated app password for the account.
You can read more detail about this in the various sections of these help pages: https://www.virginmedia.com/help/broadband/manage-email-account
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks