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What are VM doing with 'additional' emails?

jpeg1
Alessandro Volta

2 weeks ago

Many customers have received confusing emails today. 

A CLEAR STATEMENT IS NEEDED. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
3 REPLIES 3

Graham_A
Very Insightful Person
Very Insightful Person

2 weeks ago

As I understand it these messages relate to additional My Virgin Media accounts that do not have a VM email address not additional email addresses.  That will be any additional MyVM account created after May 2022 when VM stopped issuing new email addresses.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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jpeg1
Alessandro Volta

2 weeks ago

Thanks. I think I understand that. Unfortunately there are a number of VM customers this morning who clearly don't. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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Vikki_M
Forum Team
Forum Team
In response to jpeg1

2 weeks ago

Hi jpeg1,

Thanks for your post.

The additional accounts feature is being removed to improve account security, as part of our commitment to keep our online spaces safe and secure. The main account holder will still be able to sign in to My Virgin Media as usual. You can also still check your service status without needing to sign in to My Virgin Media.

All the relevant information is included in the emails sent to affected customers, however we're happy to answer any questions our customers may have around this communication. 

 

 

Vikki - Forum Team


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