Hi Chris.
Apologies to Claret 3 for butting into this thread but I have a similar problem and I have been unable to get anyone at Virgin to help walk me through the processes to recover 2 blocked accounts (1 @ Virgin and 1 @ NTL). On the second of 2 calls to the help-line I was, after quite a length of time), asked to hang up and told to await a call back. That never came and subsequent pleas for help on various Virgin "help" pages got me nowhere, just an endless "runaround" to other unhelpful pages.
To summarise my problem.
When I log into my Virgin mail, 2 accounts are accessible but the other 2 are blocked and a pop-up appears stating :-
Error. The provided login data to access e-mail server imap.ntlworld.com seems to be wrong. Please correct them.
When I go looking at the "Accounts" page on My Virgin Media, the 2 blocked accounts have the message :-
The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
And this is where things get difficult for me as I just do not have the technical savvy to go further.
Basically, it seems that Virgin want me to “Edit” my “username” via a non-Virgin e-mail account (which I have). But that is something well outside my comfort zone and, given the outcome of my previous calls, I have little confidence that the process will not make matters worse, let alone recover the accounts.
I would therefore be extremely grateful if you could use your good offices to get someone to walk me through the necessary processes.
Thank You
Dave
