Webmail server timed out - worrying

[FirstTimeCaller]

Like many of you, I also have been unable to access my email for several days now because the server is timing out. 

The fact that Virgin Media knows about this issue and CANNOT fix it, has the hallmark signs of a company that has been hacked at large scale and is deciding how to break the bad news to its customers....

[FirstTimeCaller]

Update: due to the email servers being down for so long, I have just turned up to an event I booked last week to find out it was cancelled several days ago. Virgin Media are wholly at fault here. Why can't they fix this issue?!

[Steven_L]

Hey FirstTimeCaller,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your email account and that you weren't able to be notified of the cancellation of your event. Are you able to access your email account this morning? 

Kind Regards,

Steven_L

[FirstTimeCaller]

I have just been able to access email for the first time in..5 days? Can you please provide some information on what caused this?

[Kath_P]

Hi FirstTimeCaller, 

Thanks for coming back to us on this. We're happy to hear things are resolved for you and you're able to access your emails now. 

There was a fault over the weekend that has since been resolved. We can only apologise that this affected you. 

If you have any further issues, pop back and let us know. 

Thanks,