Web Mail password

[Quondman]

I had a problem logging into web mail at mail.virginmedia.com  The Virgin Media technicians reset my password and that worked. However, I now wish to reset the password but all instructions seem to be for generating a new client app password used with Thunderbird / Outlook etc. I am confused by all this - can the password to access Web mail also be changed this way or must the VM technician assist ?

[Robert_P]

Hello Quondman

Thanks for posting in regards to your email password and looking to reset this following speaking to the team, we appreciate you taking the time to raise this via the forums and welcome to the community.

If you sign into the account here:  using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password 🙂

Rob

[Quondman]

Thanks for your reply. I have tried this on different days but with no success ! I log in and get to Account details, then get to 'enter email address' and I enter a non VM one, click save, but then nothing is ever sent to my non VM account , so I cant get any further.

[Molly_T]

Hi Quondman 👋 thanks for getting back to us!

Sorry to hear you are still having some difficulties accessing your email. 

In the first instance, please ensure you have an active My Virgin Media account 👉 virg.in/myVM set up for each email address you want access to. This is to ensure that you are able to generate 3rd party app passwords to use the email in clientmail apps such as 'outlook', 'Thunderbird' or 'Applemail'. 
If you don't have a My VM account set up for the email address - please set one up. You can do this on the login page by registering. You can find more information about managing your account via My VM here 👉 https://www.virginmedia.com/help/billing-and-payments/manage-my-account - including instructions on managing your accounts (checking for any Administrative users and secondary My VM users). 

If the issue is that you are not receiving any verification email, we can offer some support in re-sending this, or manually resetting the password for the My VM account for you. I will send you a PM to confirm a few account details so we can offer further support with this. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞