Virgin.net account hacked

[avalon2024]

I can't seem to log on to my accounts through the normal virgin webpage. Has it changed in the last few days? I believe I have had the account hacked, I can't seem to change the password or even delete the account (not something I really want to do though). I can only access my virgin.net account through Bluemail and this is not allowing me to change the password or even to delete the account. Any suggestions how I can change the password? Many thanks in advance.

[Carley_S]

Hi @avalon2024 

Welcome to the community forum 

Sorry to hear of your concerns with your email. 
You should be able to reset your email password through the forgotten password link here 
If this has not worked, please let us know what error you see or what happens at your side when you try to change the password 

[avalon2024]

Unfortunately I am still getting this:

Sorry, there was a problem registering that password. Please choose a different one.

[avalon2024]

Unfortunately I am still getting this:

Sorry, there was a problem registering that password. Please choose a different one.

[Ashleigh_C]

No problem and thank you for trying @avalon2024 

I will pop you a private message so we can take a closer look into this with you and see what we can do. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.