Virgin media emails still not working
I have 3 virginmedia emails linked to my ntlworld email that have not worked since 29 June when I also had the email from Virgin about being down for a day. Despite several calls and complaints and requests for help all I am being told is that I should now be able to send and receive emails and they are still trying to recover historic ones. Please help me as I can not use my emails as you keep insisting that I can.
Juliap1 The first thing to do is sign out of your primary account and then go to this page https://mail.virginmedia.com/ and enter your secondary email address and password. Does this give you access to the emails or do you get an error message?
If the latter then follow the instructions to change your password and then generate an app password. Once you have the app password enter that in the password field for the secondary account in your primary webmail page.
Each email address now has its own My VM account
Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.
Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.
If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password
If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> emailVM have recently changed the log in requirements for accessing VM Mail via third party apps.
If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management
