Virgin SMTP not accepting outgoing Virgin email

[Iphse2020]

I have virgin email (blueyonder addresses) and virgin media broadband/wifi.

As of this morning, I'm unable to send any emails from my home using apps accessing home broadband - getting messages about failure to connect to outgoing smtp server. This is for all my devices - iPhones and Desktops. 

However, I can send email successfully via 4G if I turn off home wifi, so it seems a problem with Virgin SMTP server not accepting emails sent from apps on my home Wifi connection.

This is the case for 3 different user email addresses, all have checked or changed passwords and settings, so it is definitely not a problem with passwords.

Any ideas how I can correct this?

[coenoby]

@johnrambo18 

When you say: "I have run this command and get a 235 authentication successful response." it indicates that .whatever your "similar issues" are they are not being caused by your IP address being bocked. If VM were blocking your IP address the curl command would have returned an error.

"My IP seems to be on Spamhaus PBL blocklist."  The IP address of every VM home broadband network will be on the Spamhaus PBL network but that will not affect you unless you are running your own email sever from your home broadband.

Looking at your post here https://community.virginmedia.com/t5/Email/Problem-with-Email it would seem that your issue is not the same as those being dealt with here. The original poster on the thread can receive emails fine but cannot send any emails from their VM account using VM wif but can send them when they use their nobile data network.

I posted a reply on your other thread.

Coenoby

[coenoby]

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@Iphse2020 wrote:

Tmo.edge.unified.services Virgin Media has blocked your connecting IP xxxx Too many bad emails have been sent. Visit https://netreport.virginmedia.com/netreport Section:

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Thnaks for coming back with that.

The first thing to do is to follow the advice in that error message:

Go to https://netreport.virginmedia.com/netreport/  and:

• select an abuse type of Email Sending Errors from drop down list
• select an abuse form of Other from drop down list
• paste the complete error message into the Log Evidence area
• enter your name into My name field
• enter your email address into Email address field
• select Submit button

VM should then remove your IP address from their blocklist. That usually happens in a day or so but obviously the holiday may affect that time frame.

Coenoby