Forum Discussion

Palermo's avatar
Palermo
Tuning in
2 years ago
Solved

Outgoing e-mails not sending

Probably another thread on a consistent but now really boring issue.

I am having trouble sending emails from my 'blueyonder' email account.

I believe it may of started when a security update was done or the Virgin server has 'detected' a virus of some description. I know I have had to fill out a form when this happened previously but cannot find the location of the form on the Virgin website for the life of me.

I have done a malware sweep on all computers (MACS) that we use and there are no viruses detected.

I have also reset my password and also now set an 'app' password for email.

Am looking for some help so that I can continue to use my email account for both incoming and outgoing mail.

Anyone have any instructions on my next steps or a location where I can find the form that I previously used for the Security team I believe.

Thanks in advance.

  • Joseph_B's avatar
    Joseph_B
    2 years ago

    Hey Palermo, 

    Sorry to hear you have been having this issue with your Email, its certainly not what we can't to be happening to you.

    What I would like to do so we can look into sorting this for you is invite you in for a quick private message, if you have not used this feature before you can access it via the envelope at the top of your screen.

    Speak to you soon. Joe

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey Palermo, 

    Sorry to hear you have been having this issue with your Email, its certainly not what we can't to be happening to you.

    What I would like to do so we can look into sorting this for you is invite you in for a quick private message, if you have not used this feature before you can access it via the envelope at the top of your screen.

    Speak to you soon. Joe

    • Palermo's avatar
      Palermo
      Tuning in
      2 years ago

      Many thanks. I couldn't find this but this is the thread I needed. Form sent. Thanks again.

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey Palermo,

    Glad we could have that quick private message, if you do have any other queries or questions please don't hesitate to reach out, we will be more than happy to help. 

    Joe

  • RayVB's avatar
    RayVB
    Joining in
    2 years ago

    This seems to be an ongoing problem judging from the date of the original post.

    Starting from a couple of days ago, I have been unable send e-mails via blueyonder. 

    They just take up residence in my outbox. 

    Is a quick fix available.

    • 用心棒's avatar
      用心棒
      Very Insightful Person
      2 years ago
      RayVB wrote:

      This seems to be an ongoing problem judging from the date of the original post.

      Starting from a couple of days ago, I have been unable send e-mails via blueyonder. 

      They just take up residence in my outbox. 

      Is a quick fix available.


      Please consider creating a new thread and include detail of the following

      • is the issue occurring in webmail and/or an email client; if the latter then which?
      • any error message shown when the message fails to send

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