VM CLOSING EMAIL ACCOUNT - ALL AFFECTED

[emailclosing]

Everyone affected needs to send an email to; & cc: [MOD EDIT: Staff email address removed]

This will raise your concerns & hopefully get a resolution. there’s also the ombudsman www.commsombudsman.org if a satisfactory solution isn’t offered & ends up being deadlocked with your reasonable request.

[goslow]

Most likely you are right, jpeg1. But look at how many people posting are absolutely determined to try to keep their old VM mailboxes, rather than moving to a third party provider. I imagine some of those would readily pay up rather than move even if it was a time-limited subscription option prior to a full shut down at some point in the future?

[emailclosing]

Just had a discussion with the communication ombudsman they state that virgin media have said talk talk have control over the legacy emails? Is this a fact? If so may open up another avenue to explore? Just to clarify this is an official response from VM to the ombudsman on the email closure issues.

[Cardiffman282]

I wonder if the Ombudsman just called offshore customer services... 

[goslow]

The TalkTalk past involvement is explained here

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073