Unable to log into my mail account in Virginmedia+Forbidden error

[LesGTO]

I have a blueyonder e mail address and cannot log into my e mail account on Virginmedia - keep getting Forbidden error - but can pick up and send e mail on my Mac in my mail account.

Virginmedia requested I change my e mail address for my account - which I have done - and also my password - which I have done,  but still cannot log into my mail account on Virginmedia using the alternate e mail address and new password.

Any suggestions.

Les

[coenoby]

---

@LesGTO wrote:

Virginmedia requested I change my e mail address for my account - which I have done - and also my password - which I have done,  but still cannot log into my mail account on Virginmedia using the alternate e mail address and new password.

---

If you are still getting the "Forbidden" error message I would try a second password reset. Other posters have reported that a password reset does not cure the problem and that it takes a second reset to regain access to the webmail account.

Coenoby

[LesGTO]

Thank you for your suggestion but after resetting my password for the 2nd time I still cannot access webmail through Virginmedia.  I dont (and never have) had a problem logging onto Virginmedia.com - which doesn't make sense -  its just my e mail that I cannot log into and still getting the "Forbidden" error.

Les

[coenoby]

---

@LesGTO wrote:

its just my e mail that I cannot log into and still getting the "Forbidden" error. I dont (and never have) had a problem logging onto Virginmedia.com - which doesn't make sense -

---

 That does make sense because the "Forbidden" error comes up when there is an issue authenticating your email account. I don't remember ever seeing ii reported in connection with a My Virgin Media (MVM) account.

It did seem to occur a lot after VM introduced their "mail app password" which you have to use in the account settings of email apps and clients such as Outlook and the Mail app instead of the password you use to sign into your My Virgin Media and MVM account. The mail app password is always n the format  "word-word-word-word"

You have not mentioned whether you also use an email app to manage your emails but it might be worthwhile resetting your password again and generating a new Mail .app password.

If that doies not work, then the Forum Team (VM staff who support this forum) are best placed to help you. One of them will be contacting you via this forum, Hopefully that will be today. 

Coenoby

[LesGTO]

Thank you again for your response.

I have always picked up my e mails (and also send e mails) on my Mac and i pad and i phone in my Mail app accounts on those devices and don't have a problem on that part - its just mail on Virginmedia.

Quite a while back when i tried to log into mail on Virginmedia,  a message popped up to say I had to change my log in password and also to use a different Mail app password "word-word-word-word" which was generated and which is used for my mail accounts on my Mac, i phone and i pad and everything is still  fine there and at that time I was able to log into my mail on Virginmedia.

However I haven't logged into mail on Virginmedia for quite a while, 

Do you think it could be that I havent tried to log in to "mail" on Virginmedia for quite some time that is causing the problem.

Les

[LesGTO]

I think I inadvertently clicked on "something"  and my post is now showing "accepted solution" - which isn't correct as the problem still exists.

Les

[coenoby]

@LesGTO 

" my post is now showing "accepted solution""

Don't worry, the Forum Moderators have removed the "Helpful answer" tag from your post.

"Do you think it could be that I havent tried to log in to "mail" on Virginmedia for quite some time that is causing the problem."

I don't know but I would be surprised if that was the cause of the Forbidden error. I have VM webmail accounts that I rarely access and I don't think I have ever had the "Forbidden" error. If you have reset the password a couple of times I think you have done all you can to resole the problem.

Fortunately, as you usually use the Mail app to manage your emails it's not a show stopper that you cannot access your VM webmail account but obviously you do need to regain access to it sooner rather than later.

As I said earlier, the Forum Team are best placed to help you and they will contact you via this forum thread.

Coenoby

[LesGTO]

Thank you so much for your responses and help. 

I agree it's no big deal that I cannot access my mail by logging into Virginmedia, but just thought it is something I should be doing once in a while, and the fact that I am unable to do that shows there is a problem somewhere.

I will await contact from the Forum Team.

Les

[Steven_L]

Hey LesGTO,

Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your email account. Please can you try to clear your browser's cache and login to your email account once again. If this doesn't resolve the issues that you're experiencing we can then help further from here.

Kind Regards,

Steven_L

[LesGTO]

I have cleared my browsers cache, tried to log in to my e mail account on Virginmedia but still getting "Forbidden" error.

I am still able to log into Virginmedia to view my account - just not my e mail account.

Les