on 08-02-2024 14:50
I have tried many times over several weeks to generate an app specific password for my blueyonder address with no success. I have carefully followed the procedure by VM, logging in to VM with a different email address, but I either receive no reply or a reply much later that doesn't do anything at all when I follow the instructions in it. I am not the most tech savvy person, nor am I a complete idiot. Any help would be much appreciated.
Answered! Go to Answer
on 09-02-2024 14:00
If this is the very first time you've tried to set up the accounts with non-VM e-mails, not sure what the issue is.
I had exactly your problem trying to change settings on my main VM account but it was because I'd already used my main Gmail account to fix the password on my secondary VM e-mail. When trying to use it again I had no replies and no error messages but trying an alternative Gmail account fixed everything. Lesson is you need a separate, unique non-VM e-mail account for each VM e-mail account.
on 08-02-2024 15:35
Is the alternative e-mail address you tried to use a VM one? The new authenticity checks mean you have to use a non-VM e-mail like Gmail or Hotmail etc.
on 08-02-2024 15:48
I used a Gmail and an icloud address, with both I either received no reply or ended up going round in circles.
Thanks for responding.
on 09-02-2024 14:00
If this is the very first time you've tried to set up the accounts with non-VM e-mails, not sure what the issue is.
I had exactly your problem trying to change settings on my main VM account but it was because I'd already used my main Gmail account to fix the password on my secondary VM e-mail. When trying to use it again I had no replies and no error messages but trying an alternative Gmail account fixed everything. Lesson is you need a separate, unique non-VM e-mail account for each VM e-mail account.
on 09-02-2024 14:58
Thanks for that.
I'll try setting up other non VM accounts and see what happens when I try with them.
on 11-02-2024 10:03
Hey Bob19571,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your email accounts.
Have you been able to resolve the issues that you've been experiencing with the help from JCmacc or do you need further assistance?
Kind Regards,
Steven_L
on 11-02-2024 10:28
I'm afraid not Steven, further assistance would be appreciated.
on 12-02-2024 10:53
Hey @Bob19571,
Thanks for getting back to us and sorry to hear this.
We certainly want to help as best as we can, for this I am going to send you a direct message to confirm some information.
Joe
on 12-02-2024 18:17
Success!! After helpful suggestions from JCmacc, Steven_L ,and patient help from Joseph_B who managed to reset my password I now have an app specific password that works. The first attempt took me back to the endless loop trying to verify the reset email, but when I used a different browser everything worked. Unfortunately the password doesn't work with mail for Windows 11, but I suspect that's because it's an awful app!
Thanks again to those who tried to help.