Unable to change password

[freddie11]

Going round in circles. Seems I’m in the same boat as others. Wanted to change password, but needed to change email address.  
Started Monday of this week, but still getting the same message.You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes.

Any help would be appreciated.

Thanks

Freddie

[Graham_A]

@freddie11 So what happens when you go to your third party email address to find the verification email from VM?  Have you checked the spam folder of your third party email address?

[freddie11]

Hello Graham.

apparently I had an email that contained this-

Hello,

Thanks for updating your email address on your My Virgin Media account. To confirm the change, all you must do is to verify your email in the link below:

Verify email address 

I can’t even remember what happened after I followed the link, but the email address I nominated does not appear in my VM account.

There are no emails in my spam folder.

[freddie11]

Apologies. I thought I had replied, but probably pressed the wrong button.

Apparently I had an email which contained this -

Hello,

Thanks for updating your email address on your My Virgin Media account. To confirm the change, all you must do is to verify your email in the link below:

Verify email address

I can’t remember what happened after I pressed the verify, but my nominated address does not appear in my account details.

How can I wipe the slate clean and start over again?

[freddie11]

Just shows how it’s got to me I’m replying to you twice. I thought I’d lost the first one.

[Graham_A]

The VM Forum Team staff should be able to investigate this for you when they reach this thread, probably in the morning.  They will post here and are likely to send you a private message in order to exchange security details with you.

[freddie11]

Thanks Graham. Let’s see what happens.

[freddie11]

Hello again.

Have been looking through a lot of posts about the same subject and came across one that I would give a try.

Enter an email address with .gov. This non-existent address was accepted. 
Press the BACK option, and this time enter the email address that you want.

I received an email with a link to verify the new address, and then a further email with a verification code.

My Account details, sign in detail is now the correct email address.

The Contact details still has the VM address. Is this correct, or should it be my sign in details address?

[Graham_A]

It is entirely your choice as to what contact email you want to use.

[Ayisha_B]

Hi @freddie11 

Welcome back to our Community Forums. 

Thanks for the updated post - we're glad you received the verification email.

Is this now resolved or do you still require further support?