Unable to access ntlworld account

[ibrown1]

I have been using a secondary ntlworld email address for years and have never had trouble accessing them on my phone or logging into my virgin media. Recently I got a new mobile device and now suddenly I cannot get the account to work. When logging into my virgin media it says the password is wrong and will not let me reset it anywhere. *EDIT* I have tried again to log in to my virgin media and apparently my security answer is wrong, which it definitely isnt. Is there any other way to alter the password for the secondary account? Any help much appreciated please!! Thanks.

[Graham_A · Accepted solution]

@ibrown1 Unfortunately if the security answers are not being recognised when trying to sign into the secondary My Virgin Media account then you will need asistance from the VM staff.  You can either wait for them to respond here in a day or so or phone the support number 03454541111 and select the option for technical issues with email..

[Nathan_B]

Hi there @ibrown1 👋 Welcome to our forum and thanks for your post 😊

I'm sorry to see that you've been having issues connecting to this secondary email account. We'll certainly be happy to take a look at this for you.

I'll pop you a PM to confirm some details so this can be done.

Regards

Nathan

[ibrown1]

Hi Nathan

Thanks for the reply.

I spoke to a representative yesterday and they actually managed to assist me in getting the issue resolved. 

Thank you!

[Gareth_L]

Hello ibrown1

Thank you as well for letting us know you can now access your email account.

Can we help with anything else at all.

Gareth_L