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Unable to access blueyonder email

Joining in

On log on I have a message saying the account is locked and to follow three steps, I reset account password and app password but when trying to log in with the reset email password provided by virgin media helpdesk it just keeps taking me to the same locked message. They can’t help and referred it to tech support which apparently take 3-6 days. Any ideas how to get back up and running more quickly 


Forum Team
Forum Team

Hi @daveh12 

Thanks for posting and welcome back to the community.

Sorry to hear of the email issues yesterday. There was an issue accessing Webmail which should now be resolved.

Please keep us posted if you are still having issues

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill