The sign in email address has been changed.

[smf4122]

I received the email from virgin that said my virgin.net address wd be deleted. I called Virgin to say please don't, I have had that address for thirty years and use it every day and I absolutely am still a customer. So they eventually said it was because that address was associated with my account but they will now ensure it is associated with the correct account. Then I tried to get into my account again, it starts telling me I must use the address I use to sign in to VM. Yes I am using the ntlworld address that's been the sign in address for those thirty years! But no, it turns out the address has been changed to my gmail address which was only ever on there as a verification address. I did not make this change. Then after an hour, a person on the phone says she can't change anything, I can do it myself but when I try it now says I can't use a ntlworld address to sign in...what, like I have done as long as we've had a VM account! WTH is going on? 

[smoothcriminal]

I got a similar email today. It's clearly a scam email with Virgin spelt 'Virgeen' or 'Vergin' (something or the other). Is this what you're talking about? Further context would be helpful.

[goslow]

https://community.virginmedia.com/t5/Security-matters/Email-claiming-Virgin-Media-will-close-my-acco...

[jpeg1]

Scam or not, there have been so many problems with VM email that anyone still using it would be well advised to start moving over to a more reliable service while they still can.

VM do not guarantee that it will continue indefinitely - check your contract! 

[ravenstar68]

You've still failed to explain the reference to TalkTalk

[smf4122]

That’s my point, I wish it was as obvious as misspellings or simple grammar mistakes but it absolutely appears to be genuine. And as for somebody else saying they never promised we wd have these addresses forever, I’m afraid they did! When they took over from NTL we were offered to be allowed to keep the two ntl addresses we have and they’ve never threatened to take them away. The main issue here is that this email begins with “as you are no longer a virginmedia customer” but I am. 

[smf4122]

Sorry but again, that is the point, I am still a virginmedia customer and have been for thirty +years! This is not an address that is associated with an ex account, it’s an address that I use for absolutely everything every day. But thanks. 

[jpeg1]

If you still have a VM broadband account, a VM person should pick this up and offer to look into it for you. 

If the meantime, you can protect yourself by backing up all your contacts and important email data. 

[Gareth_L]

Hello smf4122.

Thanks for bringing this email  to our attention.

Do you have a copy of the email you received to post on here. Obviously leave any personal data out.

That way we can advise if it was fake or not.

Gareth_L

[ravenstar68]

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@smf4122 wrote:

Sorry but again, that is the point, I am still a virginmedia customer and have been for thirty +years! This is not an address that is associated with an ex account, it’s an address that I use for absolutely everything every day. But thanks. 

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It does not matter whether or not you use the address actively.  What matters is the underlying broadband account it is linked to.  It is possible to have an email address you use that is not linked to an active broadband account.  These are called orphan email addresses.  I wrote a sticky about it back in 2017 in the email section.

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073

Anyway @Gareth_L is here now, so hopefully he can get to the bottom of this for you.

[jpeg1]

You now need a non VM address as your MVM account login.

https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address