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I received the email from virgin that said my virgin.net address wd be deleted. I called Virgin to say please don't, I have had that address for thirty years and use it every day and I absolutely am ...
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Yes to all of that. Last night we talked to someone who explained that the virgin.net email was connected to an old account and insisted several times that I had to pass security on this thirty yr old account. He said it was an old dialup account and I said I’ve never had a dialup account, we had NTL cable which was then taken over by virgin and I did pay then to keep the NTL and virgin addresses and they’ve been absolutely fine ever since. I hope they listen to you and sort this mess out.