on 13-02-2024 07:05
I haven't been able to access my virgin.net emails since Friday. I get an error message saying the server took too long to respond. I have had this account for 25 years and have no idea why it has stopped working. I can't access emails via webmail on my phone or laptop. I've tried using mobile data rather than wifi. I have managed to add the account to my gmail account, and think I will gradually transfer totally to gmail, but I still need access to my actual virgin.net account. I can log into my virginmedia account no problem. Moderators have confirmed there was an issue over the weekend which has been solved so everything should work now. It hasn't worked for me as I'm still having the same issue. Please can someone at Virgin fix this asap as it's extremely frustrating.
on 13-02-2024 08:09
Issue still not resolved for me also day six.
on 13-02-2024 09:36
Not holding my breath.
It has just started working
on 13-02-2024 10:18
It is now saying my password is incorrect - it definitely isn't. I don't want to reset the password as currently my virgin emails are going to my Gmail account and I don't want that messed up too. I am gradually changing my email address fro. Virgin to Gmail because this is ridiculous
on 13-02-2024 11:27
You are wise to move away from VM email. There have been too many problems for too long, and they still haven't been fixed.
on 14-02-2024 11:32
Hey Snowdrop86, thank you for reaching out and a warm welcome to the community I am sorry to hear this.
We aren't aware of any issues so let me send you a PM and we can look into this 🙂
Matt - Forum Team
New around here?