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Someone else is using my email address to sign up for things

LolHare1
Tuning in

Someone else is using my old ntlworld email address to sign up for various things, my Facebook account was hacked too which I recovered and removed that email address from and I can still access my ntlworld email but I'm concerned if this email is linked to other things I have maybe in form of a backup adresss, I've secured things that arse essential but not sure what these scammers can do, many thanks 

18 REPLIES 18

Cardiffman282
Super solver

You will need to get to the bottom of this one. 

Change your email password and ensure you have 2FA on everything that offers it. 

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LolHare1
Tuning in

Hi Steven, are you able to help me do the same please? I've posted in here that someone else has been using my ntlworld account to sign up for various things and they hacked my Facebook account, I've signed up again here with new account for help as my old one won't work for so e reason, thanks, Lawrence 

LolHare1
Tuning in

Hi, could you please help me do the same please? It's quite a worry seeing someone use my account, thanks Lawrence 

japitts
Very Insightful Person
Very Insightful Person

Better to keep all your posts to one single thread, than post across multiple ones.

As mentioned above - change your password on both the email account in question and all websites on which you use that email for login.

Enabling 2FA wherever possible, is something else worth considering. If you use this email address for any banking purposes, then reporting the potential access to them is a wise idea too.

The password change should be sufficient to lock any unauthorised third parties out, and ensure only you have access.

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As others have said, you need to secure your email address which means logging in, checking who is logged in, then kicking off anyone who shouldn't be there. Next, immediately change your password and enable multi factor authentication.

Hi @LolHare1 👋

Welcome to our Community Forums and thanks for your post. 

Sorry to hear your email address has been hacked.

Have you managed to secure the mailbox by resetting the password?

Is it linked to an active broadband account?

Ayisha_B
Forum Team

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Hi no it isn't linked, I can't get into my email via ntlworld but can access via another email address I linked to it

I can see many messages saying mail delivery return to sender but I've recived a threat message saying someone hacked my account and they even show my password and they're threatening my unless I pay money! 

Please help! 

Thanks Lawrence 

japitts
Very Insightful Person
Very Insightful Person

There's some scams whereby they quote a previously-used password (often obtained via data breaches) in the hope a) You still use it, and b) You swallow the threat. I've received numerous examples of the same threatening email I suspect you're referring to.

Refer to the previous advice in this thread, to secure the account and be confident only you have access to it.

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Hi, I can't get in via ntlworld but can access via another email address I linked to it 

Someone message me saying I have been hacked and they've installed a trojan horse and they're threatening me for money, they keep hacking my Facebook too despite me repeatedly securing it and removing the ntlworld password... Please help I'm extremely concerned! 

Thanks Lawrence