Send & Sync error Outlook 365 (IMAP)

[ricklc]

We too have an email problem sending (and syncing) email from an @virginmedia.com address using outlook 365. Was fine until a few days ago. We set up a client p/w as instructed virginmedia.com/help/broadband/manage-email-account. It still won’t work. Error messages: 

0x800CCCOF: 'The connection to the server was interrupted.'
0x800CCCOE: 'Outlook cannot synchronize subscribed folders'

Any guidance much appreciated. Thanks

[Alex_RM]

Hi ricklc,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with your email, can you try removing all account details for outlook, and re enter with the new password using the settings here 

Alex_Rm

[Rogboy1]

I'm having the same problem....and the link doesn't work :-(....all it says is 

no healthy upstream

[Kath_P]

Hi Rogboy1, 

Thanks for taking the time to post about your issues in the Community. We're sorry to hear you're having some issues with this. 

Before you can reset up the email on your Outlook client, you will need to complete some steps. Please log in to My Virgin Media here > Click on Account settings > Virgin Media Mail settings > scroll down to the App password section and click the Generate new App password button.

You should get a pop up message asking you to verify your email address and you'll need to use a 3rd party email address to continue. You'll be sent a one time passcode to enter on the next page to verify it's you. Once verified you'll then be given a new app password.

Wait 10 minutes and then use your Virgin Media email address and the newly generated app password to sign in on Outlook and this should allow access. This link will help with setting this up. 

These changes have been put in place as Multi-factor authentication (MFA) is now required. Just as a side note, when logging in to My VM, you will need to use the third party email address and the original password you created for My VM as this is different to the app password. 

Thanks, 

[ricklc]

Thanks for replying Kath. As mentioned in my original post, I have already followed the steps to create an app p/w described in the link you provided. That didn't solve the problem. I've tried a new app p/w. That didn't work either.Is there anything else you can suggest I try?

[ricklc]

if it's any consolation, my upstream is also unhealthy apparently

[Gareth_L]

Hello ricklc.

Thanks for replying.

Can I just ask if you have any anti virus software running. If so scan you disable that and see if this fixes the sync error.

I am happy to take a look at the upstream levels for you as well.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L