Forum Discussion

th3steg's avatar
th3steg
Tuning in
2 years ago
Solved

{Security} - Unable to Change passwords within accounts for primary or secondary emails

I have an issue with both primary and secondary email accounts. I am unable to set a password on either account to anything I want to use, unless I call VM customer support and they do it for me. N...
  • Graham_A's avatar
    Graham_A
    2 years ago

    th3steg That is how it works now.  You need to use the third party email address as the username to sign into your Virgin Media email address.  Changing the username does not alter the underlying VM email address so there is no need for you to try changing the username back to the VM address.

    It is all rather confusing but that is the way that VM have chosen to implement a two factor authentication system.

     

     

th3steg's avatar
th3steg
Tuning in
2 years ago

Thanks for your reply,  the newer issue is now 

Since change my virginmedia email to an external email for the verification  I can not change it back, that's the problem now,  I get the following

"Sorry, you can’t change your sign in details to a @virginmedia.com email address, please choose a different email."

Graham_A's avatar
Graham_A
Very Insightful Person
2 years ago

th3steg That is how it works now.  You need to use the third party email address as the username to sign into your Virgin Media email address.  Changing the username does not alter the underlying VM email address so there is no need for you to try changing the username back to the VM address.

It is all rather confusing but that is the way that VM have chosen to implement a two factor authentication system.

 

 

  • th3steg's avatar
    th3steg
    Tuning in
    2 years ago

    Thank you, Graham,   not going to lie this is a ridiculous way to carry out MFA,  surely adding a number or authentication app link would have been the better way of doing this.

    It's leaving customers with a risk of losing access to VM accounts if they lose access to the other email address for any reason.

    It all makes sense now, and why VM customer services over the phone could not have picked this up is beyond me,  thank you all in this thread, both VM staff and support people for your help on this.