Secondary email account deleted by mistake

[PauljG2]

Hi, 

I need help reinstalling a secondary email account that I deleted earlier todayby mistake after I found out it had become compromised. 

Thanks

Paul

[Graham_A · Accepted solution]

@PauljG2 When you deleted it was from the the Manage other My Virgin accounts section of your primary account settings or from a third party email client such as Thunderbird?

If the later then follow the instructions in this help page under the section on using email clients:

https://www.virginmedia.com/help/broadband/manage-email-account

If you deleted it from within the My Virgin Media account then there is a slim possibility that the VM Forum Team may be able to get it restored but time is of the essence in such situations. They should respond here shortly.

[Kain_W]

Hi PauljG2,

Thanks for your post and welcome to the community.

Sincere apologies for any issues faced with your 2nd email, so we can investigate matters further please expect a PM from myself.

The message will appear within the envelope icon.

Regards,

[PauljG2]

Can you help me with this please

[Graham_A]

@PauljG2  Have you replied to the private message that @Kain_W has sent you? The pm will show under the envelope icon at the top right of this page or if you are using a small screen device click on your profile icon and select messages.

[PauljG2]

Hi Graham,

Yes but he hasn't replied

[Graham_A]

Kain may well be off shift by now.  He will respond when next on duty.  Unfortunately this isn't a 24/7 response route.

[PauljG2]

Hi Graham, 

Just like to inform you that this issue is now sorted as they've managed to reinstal my account.

Thank you very much for your help. 👍👍

[Kain_W]

Thanks for your cooperation over PM PauljG2,

I'm glad we were able to resolve matters for you.

As always if you do have any further questions then be sure to pop back up for further assistance.

Take care,