Forum Discussion

bodiesmum's avatar
bodiesmum
Tuning in
2 years ago

Secondary account gone plus bitcoin threat/hack?

Hi I'm hoping someone can help last year I was able to access my secondary email account via webmail & computer.  I received info from virgin about setting app password which I did.  Since then I h...
bodiesmum's avatar
bodiesmum
Tuning in
2 years ago

Hi thank you again.

I have tried all of the suggestions on that page but it's still not recognised.☹️

Matthew_ML's avatar
Matthew_ML
Icon for Forum Team rankForum Team
2 years ago

Hey bodiesmum, thank you for reaching out and I am so sorry to hear about this.

So you can still access the emails however you are getting a lot of spam?

Or it only on certain websites you can log in?

 

  • bodiesmum's avatar
    bodiesmum
    Tuning in
    2 years ago

    Hi Matthew

    thank you for replying.

    Up until I messed up the password on my laptop email client I was still getting and able to send emails, just no access to the account on webmail.

    I've lost access to mail client on my laptop now ...which was my fault as I forgot the password.

    As I said though the account has disappeared from Virgin webmail?

     

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      2 years ago

      Thanks for coming back to us bodiesmum

      You say that this has disappeared, do you know if you're still able to send an E-Mail to the address without it bouncing back?

      Thanks,

      David_Bn

      • bodiesmum's avatar
        bodiesmum
        Tuning in
        2 years ago

        Hi David

        thank you for responding.

        Yes, I've sent a couple of test emails and they haven't bounced & a couple of friends have said the same