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Secondary E-mail Problem With Password

P5ULK
Joining in

Good Evening, I'm Having issues trying to change a secondary e-mail password, the link in the change your password section does not help, To make things more complicated i had the email address, account deleted last year by yourself's as i was hacked and lost control on the account. 

is it possible to change the password or not ?

1 ACCEPTED SOLUTION

Accepted Solutions

In this case, to best help we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,

Akua_A
Forum Team

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See where this Helpful Answer was posted

4 REPLIES 4

Zach_R
Forum Team
Forum Team

Hi @P5ULK,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear you're having some issues with changing the password for an email address/account. I'm a little confused though, as you've said the account has already been deleted? Would you mind clarifying the situation and what you're asking for help with, please?

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


OK so the main account was on an e-mail of REMOVED @virgin.net this is the one i had deleted as it had been hacked and i lost control, I have two secondary e-mails associated with the main account, It is one of these that I'm having trouble with, I'm unable to reset the password.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

In this case, to best help we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Glad to hear this @P5ULK Please continue to monitor this issue and let us know if you need any further help 🙂

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs