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STILL can't log in to Apple 'Mail'.

IMB69
Joining in

Hello.
I have just followed recent VM mods (31-08-2021 09:47) but when I attempt to update my passwords in 'Mail'  the window tells me it can't verify account or name.

I have tried to update the password a number of times following the https://www.virginmedia.com/my-virgin-media/account-settings/mail-settings page.

 

Account setting to enter P/WordAccount setting to enter P/WordWindow pops up when sending an email.Window pops up when sending an email.

 

1 ACCEPTED SOLUTION

Accepted Solutions

Graham_A
Very Insightful Person
Very Insightful Person

VM have recently changed the log in requirements for accessing VM Mail via third party apps.

If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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See where this Helpful Answer was posted

3 REPLIES 3

Graham_A
Very Insightful Person
Very Insightful Person

VM have recently changed the log in requirements for accessing VM Mail via third party apps.

If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

I have Jumped through all those fields. Many many times now Apple IP is saying it cannot connect to virgin media with that level of security.

用心棒
Very Insightful Person
Very Insightful Person

Please post a redacted screenshot of error seen 

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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