Forum Discussion

colinhipwell19's avatar
colinhipwell19
Joining in
2 years ago
Solved

SPAM Filter

SPAM filter is now treating my regular contacts as SPAM. No amount of marking as not spam is helping!
  • Gareth_L's avatar
    Gareth_L
    2 years ago

    Hello colinhipwell19.

    Thanks for your reply.

    You are quite right in saying, It does not address the initial problem.

    I can look into this for you and get the answer.
    If you don't mind, I will need to send you a private message to pass security. 
    If you can check the Logo top right of your screen that would be great. 
    Regards     
    Gareth_L
     

colinhipwell19's avatar
colinhipwell19
Joining in
2 years ago

Hello, this really isnt helping. By taking the VMspam  filter completely or partially out of the loop I am doing all the filtering myself which, although it stops me missing important emails, is not ideal, but more importantly does not address the actual problem. You need to investigate why it has stopped recognising my genuine correspondents and is not learning by experience that they are not SPAM.

Gareth_L's avatar
Gareth_L
Icon for Forum Team rankForum Team
2 years ago

Hello colinhipwell19.

Thanks for your reply.

You are quite right in saying, It does not address the initial problem.

I can look into this for you and get the answer.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L
 

  • colinhipwell19's avatar
    colinhipwell19
    Joining in
    2 years ago

    Mine's a different problem (no update on any investigations as of yet) as it is a number of domains that are affected. I had your problem with a single domain a year or two back and that turned out to be to do with the shared server my ISP was using to output my emails. It had been used by a bulk-spammer so anything from that server was being bounced by my recipient.