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SMTP EMail not sending

Oldtimer2
Just joined

I have been using a virgin media email account to send emails from Outlook (desktop) using smtp for a family domain email account (emails download to a pst file). All has worked for years but stopped a couple of weeks ago. On send you get a failure saying the connection was interrupted with a prompt for the account and password. It started working again for a week or so when I turned off my McAfee VPN. Now it has stopped again and fails whether VPN is on or off. I cannot repair the account settings in outlook without getting the same issue.

Anyone have any ideas please?

I would happily swap to doing this using a microsoft 365 account rather than the Virgin email but I think you need a bigger subscription than Microsoft Family

4 REPLIES 4

Daniel_Et
Forum Team
Forum Team

Hi @Oldtimer2 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're experiencing 😔

Have you tried following the advice provided in this article here, under the sections entitled "Setting your app password to use an Email app" and "Connecting your Email to a Client App"?

Please let us know whether that makes any difference to the situation.

Regards,
Daniel

Good afternoon Daniel !

I too have this issue, using Desktop Microsoft Outlook, having never had a problem in all the years I've been a VM customer. I've managed to alter the settings to successfully receive emails using IMAP, rather than POP3, but I still have the issue when trying to SEND emails, even having updated the SMTP settings to the new "app" password. I did input the username as my "full" (eg xxxxxx@ntlworld.com) email address as per the article, so I'm thinking that might be the issue, but I'd welcome some help/guidance please.

Kind regards
Mike

fixed it !! I didn't have the "outgoing server (SMTP) port" (advanced tab in the email settings option) set to 465 and as soon as I did that, it started to send, as well as receive emails in Outlook - result

Hi Mikeburtie, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. We're also grateful to you for popping back to update us on things. 

We're really glad to hear that things are resolved for you now. 🤩 If you have any further issues going forward then you know where we are.

Take care,

Kath_P
Forum Team
Wishing you & your family a very Merry Christmas and a Happy New Year

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