Forum Discussion

Oldtimer2's avatar
Oldtimer2
Just joined
11 months ago

SMTP EMail not sending

I have been using a virgin media email account to send emails from Outlook (desktop) using smtp for a family domain email account (emails download to a pst file). All has worked for years but stopped a couple of weeks ago. On send you get a failure saying the connection was interrupted with a prompt for the account and password. It started working again for a week or so when I turned off my McAfee VPN. Now it has stopped again and fails whether VPN is on or off. I cannot repair the account settings in outlook without getting the same issue.

Anyone have any ideas please?

I would happily swap to doing this using a microsoft 365 account rather than the Virgin email but I think you need a bigger subscription than Microsoft Family

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    11 months ago

    Hi Oldtimer2 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're experiencing 😔

    Have you tried following the advice provided in this article here, under the sections entitled "Setting your app password to use an Email app" and "Connecting your Email to a Client App"?

    Please let us know whether that makes any difference to the situation.

    Regards,
    Daniel

    • Mikeburtie's avatar
      Mikeburtie
      Tuning in
      6 months ago

      Good afternoon Daniel !

      I too have this issue, using Desktop Microsoft Outlook, having never had a problem in all the years I've been a VM customer. I've managed to alter the settings to successfully receive emails using IMAP, rather than POP3, but I still have the issue when trying to SEND emails, even having updated the SMTP settings to the new "app" password. I did input the username as my "full" (eg xxxxxx@ntlworld.com) email address as per the article, so I'm thinking that might be the issue, but I'd welcome some help/guidance please.

      Kind regards
      Mike

      • Mikeburtie's avatar
        Mikeburtie
        Tuning in
        6 months ago

        fixed it !! I didn't have the "outgoing server (SMTP) port" (advanced tab in the email settings option) set to 465 and as soon as I did that, it started to send, as well as receive emails in Outlook - result