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Remove old blueyonder email account

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pennyb56
Joining in

on ‎22-06-2024 12:45

I have an old blueyonder email account which has been severely hacked and I need to delete it but am unable to login because virginmedia doesn't recognise the account can anyone help me please?

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎22-06-2024 12:50

If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.  I did this recently and it took around 10 days to action.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎22-06-2024 12:50

If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.  I did this recently and it took around 10 days to action.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Nathan_B
Forum Team
Forum Team

on ‎23-06-2024 14:03

Hi there @pennyb56 👋 Welcome to our forum and thanks for your post 😊

I'll certainly be happy to help with having this hacked email deleted. I'll pop you a PM to confirm some details so this can be done.

Regards

Nathan

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