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Re closing virgin.net email accounts

benonhismobile
Joining in

Hi,

I need help, to  keep my old.email which has been used for years by my elderly father from being closed in 30 days, he uses it for all his medical appointments, etc and can actually remember the address

I have a current on going subsription to Virgin media so would hope to be able to keep the email address 🤷

Can someone please advise 

Thanks 

Ben Robinson

2 REPLIES 2

Ayisha_B
Forum Team
Forum Team

Hi @benonhismobile 👋

Welcome to our Community Forums and thanks for your post.

We may be able to help with this.  I will pop you a PM 📩 now to assist further.

Speak soon!

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ayisha_B
Forum Team
Forum Team

Thanks for your time via PM @benonhismobile 

I can confirm the impacted mailbox has been transferred to your active service 🙂

If you need any further assistance with anything, do let us know.

All the best!

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs