LOST ACCESS TO VIRGIN.NET EMAILS

[Frustratedguy]

I too am a legacy dial up account holder who later ported to virgin broadband which I used until I moved and rented out my house.  My virgin .net address has worked for nearly 25 years and nothing has been received indicating that I needed to take any action until it stopped working 10 days ago.  When logging in to try and find out why the on line bots indicated that all that was necessary was to set up what I thought might be an alternate recovery address which I did, like others this achieved nothing. There are Emails on my account that I need to access.  If the actual virgin.net address has to be closed because we no longer have active virgin broadband, why cannot the system simply be set to redirect existing, and possibly for some limited time, new messages, through to the alternate Email that is now held?  Surely this must rank as one of the most facile customer service decisions made. Is there anyone up for a class action against Virgin?

[goslow]

Post below mentions some things you could try if you are no longer a VM broadband customer and have lost access to a virgin.net mailbox

https://community.virginmedia.com/t5/Email/NTLWORLD-email-no-longer-working/m-p/5594616#M282242

VM's aim seems to close down legacy mailboxes entirely which is why no extensions or redirections are being offered.

A VM person should reply here within a few days. Sometimes they may offer to try to regain temporary access to rescue data but it seems a bit random if they offer that or not.

[Carley_S]

Hi @Frustratedguy 

Welcome to the community forums. 

Sorry to hear that you've lost access to your virgin.net email.

If you don't have an active Virgin Media broadband service with us then we wouldn't be able to look to transfer this as there is no active account to transfer the email to. This means you'd lose access to any Virgin.net emails you have as they would be deleted and removed from services. Our apologies for any inconvenience this may have caused.