Outlook stopped collecting emails - again !!

[fxv300]

So much for it will be fixed by ......

emailed started being collected in Outlook a few days ago but it has stopped working 2-3 days ago.

One step forward and 2 backwards.

[fxv300]

OK Thanks

[Natalie_L]

You're welcome. 

Thank you for your patience whilst we look in to this. 

[fxv300]

Hi, this is still a problem, email do not get collected with send/receive....if I continue looking at email via web page they eventually get collected by Outlook....this has been going on for ages now. If you cannot fix this go back to old system that worked fine. 

[Martin_N]

Hi fxv300,

Thank you for your post. I'm very sorry you're having issues with your email address. 

To confirm, if you are sent an email does it arrive?

^Martin

[fxv300]

yes it arrives and can be seen via a browser. But I use Outlook on a PC, this setup has worked for years until the software change a month or so ago. Since then I have had a multitude of problems. Most have been fixed but the only problem now is that Outlook is no longer capable of Send/Receive ....emails that are visible in the browser fail to get received by Outlook...have tried many things...Offline/online, updatding just one folder, shutting and restarting outlook...the odd thing is that sometomes when I open an email at the browser then the emails download to outlook but not always.  Your help appreciated.

Frank

[Joseph_B]

Hey @fxv300,

Thanks for getting back to us, have you tried looking into the email settings on both the web version and the client to ensure they match up where needed? You can do so via our website here.

Joe

[fxv300]

any particular settings which may be an issue ?  I use IMAP , have done done for a few years. Anyone else having similar issues ? I have had no imcoming mail to Outlook since the 27th and no amount of sednd/receive is making a difference. Afaik nothing has changed in Outlook 2021 ....

I am on imap.blueyonder.co.uk Port 143 with no Encryption and No Secure Password Authentication (incoming).

outgoing  smtp.blueyonder.co.uk Port 25

I also did a Outlook repair...  so bit stumped with this one.

[fxv300]

is there any command to show the activity when I do a send/receive via Outlook?

[Graham_A]

You should be using:

IMAP4 Settings 

IMAP4 server name	imap.virginmedia.com
IMAP4 SSL              (Encryption method)	Enabled
IMAP4 port	993
IMAP4 authentication	Enabled (or 'Password' on Macs)
IMAP4 username	Full email address, for example, richard.branson@virginmedia.com Note: If you update your username in My Virgin Media, this email address will not change.
IMAP4 SPA (Secure Password Authentication)	Disabled

SMTP Settings

SMTP server name	smtp.virginmedia.com
SMTP SSL  (Encryption method)	Enabled
SMTP port	465
SMTP authentication	Enabled (or 'Password' on Macs)
SMTP username	Full email address, for example, richard.branson@virginmedia.com Note: If you update your username in My Virgin Media, this email address will not change.

[fxv300]

Have changed to those values and Outlook is saying "Getting things ready" but has been over half an hour already ..... I hope it is not deleting all my stuff!!