on 30-07-2023 19:31
Hi, the post below came via email while we were away on holiday. Since coming back I've found that we can no longer access our main email accounts that we use. The only one it recognises is the Virgin Media account email (this one) which I don't really use. I've tried resetting the password for the other email accounts but it doesn't recognise the email address. In my VM account settings it also doesn't recognise the two additional email addresses, it's as though they never existed. Please can someone help? I've deleted the account number and name from the post. Thanks for any help.
Email received 24?07/2023:-
on 30-07-2023 20:23
It's the secondary email accounts that are missing.
on 31-07-2023 08:23
Hey @Suel1951,
Welcome to the Community Forums and thanks for the post.
Sorry to hear you have been having this issue with your email account, I can see you have spoken to the team since making this post, were they able to help provide any further information or timescales for you?
Joe
on 31-07-2023 09:07
Thank you for replying. I spoke to VM last night who told me the team would contact me within 10 days. These are the only email addresses we use for everything so to say I'm disappointed is an understatement. We've been VM customers for years and these are ntlworld.com addresses which shows how long we've had them. I can only think that VM have accidentally deleted them for some reason but we really need it sorting out urgently. I don't know what else to do.
on 31-07-2023 09:20
Hey @Suel1951,
I understand this can be frustrating, if you have spoken to the team they would have passed this over to the IT team who would be the best to gain you access, they will be in touch with you as soon as they are able to regain you the acces. Do let me know how this goes.
Joe
on 31-07-2023 09:28
Hi Joseph, thank you for trying to help. I'll let you know if it gets sorted out or not.
on 09-08-2023 17:24
Hi Joseph, well as I expected, no call back from anyone. I really don't care now, we've finally replaced the ntlworld email accounts and gone through the extremely painful process of informing the whole world of our new ones. Since this was the only reason we've been hanging on to Virgin the contract will be cancelled as soon as it comes to an end. Unfortunately this won't be for some time but it can't come quickly enough.
on 09-08-2023 19:00
Very sorry for this Suel1951,
So I can get a few more details from you I've popped you over a private message.
Alex_Rm
on 10-01-2024 11:28
Sue, you have done exactly what Virgin wanted i.e. to replace your ntlworld accounts