Oops... Something went wrong. Please try again later.

[nsim]

My webmail has stopped working and I have now lost access to my sign in and the ability to reset my password. Message is Oops... Something went wrong. Please try again later.

I have tried for a number of days to get in and the phone assistance is impossible. Help!!

[goslow]

Do your currently pay VM for a broadband service?

Is the email address associated with an active VM broadband subscription belonging to anyone else?

If not, then it is likely VM is deleting your email account.

[nsim]

Hi Molly,

I have tried all these, the error message “Oops... Something went wrong. Please try again later.” is displayed when I try your suggestion 5) Update your password via the 'Forgot password' link on the login page.

I am currently travelling and have no access to my mail with all my bookings as a result.

If you can force a forgotten password link to be sent to my email from the backend or clear the error so I can do it myself that would be most helpful! 

Any help to get my access back whilst I am still travelling would be most appreciated.

Many thanks

Nadja

[Carley_S]

Sorry to hear this is still ongoing for you @nsim 

We aren't able to find you on the systems at our side. 

Please clarify. Do you currently have Virgin Media as your broadband service provider? 

[nsim]

Hi, 

My email is currently not linked to my broadband account. Is this something that you can do?

[goslow]

Not if you are not a current VM broadband customer (and, as yet, you have failed to say whether you are or not).

[Martin_N]

Hi nsim,

As the email is not linked to an active Virgin Media broadband account. We wouldn't be able to assist with this. 

We would only be able to request the email address is deleted. Would you like us to do that?

^Martin

[nsim]

Hi. I do have an active O2/VM account and would like the email address linked please.

Happy to provide an account number.

Thanks

[Ashleigh_C]

We can certainly try this for you @nsim but we cannot guarantee that the email will be able to be moved across if it has been orphaned. 

I will pop you a private message across now so we can take a look. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.