Online complaints form doesn't work

[Mart888]

It's interesting that the online complaints form gives the error message: "Unfortunately there was an error while submitting your request. Please try again!"

Says it all, really.

No option for "Customer Services" in Select Board dropdown menu. 

[Mart888]

Yes, I just tried to make a complaint using their online form. Wasted another 45 minutes of my life - the form cannot be submitted. It really is sickening.

[Mart888]

I feel your pain. Sadly it's all too clear that VM's complaints department isn't fit for purpose. Shame on them.

[carl_pearce]

It's a community forum so there wouldn't be.

[jpeg1]

It's hardly worth making a complaint because it goes to an internal person/department with no interest in satisfying the customer. 

The complaint responses reported on here have generally been complete nonsense. 

[jpeg1]

Read this 

https://community.virginmedia.com/t5/Email/VM-Complaints-procedure-it-doesn-t-work/td-p/5096156

[Tom_W1]

Hi @Mart888 thanks for your post although we're sorry to hear of your concerns here.

We can see you are speaking to a colleague via PM - if necessary, they can log a complaint for you and work to resolve this directly.

We hope this helps.

Many thanks

[Mart888]

Am I correct in concluding there is no complaints procedure at Virgin Media?

[Cardiffman282]

There is one in theory but it's about as useful as a chocolate teapot https://www.virginmedia.com/legal/consumer-complaint-resolution-code-practice

[jpeg1]

The complaints procedure is in no way independent, and most replies are just a few words to support what VM has done.