Forum Discussion

Gaaz1's avatar
Gaaz1
Tuning in
12 months ago
Solved

Old virgin.net - email address I'm locked out?

Hi Hoping for some help please. Out of the blue I had a call from virgin yesterday afternoon saying I had requested a password change on my old virgin.net email address, which I have had for many y...
  • coenoby's avatar
    coenoby
    12 months ago
    Gaaz1 wrote:

    I am really very worried, can anyone help please.

    I can understand why you are worried.

    There are several things about your experience that worry me!

    A common complaint on this forum is that VM technical staff promise to call back with the resolution to a problem but don't ever  get back to the customer. So calling you back out of the blue about a straight forward password reset seems really strange.

    Based on your previous posts on the forum, when you say that you have "an account" with VM, I am going to assume you mean a VM broadband account. If that is the case my advice would be either:

    • call VM on their 150 support line   -     or it would probably be better to
    • have a conversation with one of the VM Forum Team (VM staff who support this forum).

    I have escalated your post to the Team and one of them will contact via this forum thread. They will take the details from you via the Forum's Private message facility and hopefully check this out for you.

    Do not post any personal details on the open forum.

    I hope you get this sorted soon.

    Coenoby

coenoby's avatar
coenoby
Very Insightful Person
12 months ago
Gaaz1 wrote:

I am really very worried, can anyone help please.

I can understand why you are worried.

There are several things about your experience that worry me!

A common complaint on this forum is that VM technical staff promise to call back with the resolution to a problem but don't ever  get back to the customer. So calling you back out of the blue about a straight forward password reset seems really strange.

Based on your previous posts on the forum, when you say that you have "an account" with VM, I am going to assume you mean a VM broadband account. If that is the case my advice would be either:

  • call VM on their 150 support line   -     or it would probably be better to
  • have a conversation with one of the VM Forum Team (VM staff who support this forum).

I have escalated your post to the Team and one of them will contact via this forum thread. They will take the details from you via the Forum's Private message facility and hopefully check this out for you.

Do not post any personal details on the open forum.

I hope you get this sorted soon.

Coenoby

  • Gaaz1's avatar
    Gaaz1
    Tuning in
    12 months ago

    Hi Coenoby,

     

    Sorry to bother you,

    But I haven't heard back from the Forum Team Member since confirming all my details yesterday afternoon.

    No acknowledgement. 

    Do you know of anyone that can help me please.