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Ntlworld emails closing

Timah
Joining in

Hi is Virgin Media closing all ntlworld and blue yonder accounts within the next two years?

15 REPLIES 15

Graham_A
Very Insightful Person
Very Insightful Person

@Timah No such announcement has been made by Virgin Media.

In May 2022 they stopped issuing email addresses to new broadband customers and also stopped existing customers creating new secondary addresses.  At that time they said existing email accounts would continue to be supported by them.

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Graham

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Timah
Joining in

Hi the reason I asked this question is that I was told by a customer service employee during a phone call about something else that ntlworld and blue yonder accounts would all be closed on a timescale between 1 and 2 years. Should I believe Virgin Media staff or not?

Graham_A
Very Insightful Person
Very Insightful Person

Not in this instance.  Telephone staff frequently seem to make things up.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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I've just tried to associate my ntlworld.com address with my VM account - and got the message "Sorry, you can’t change your sign in details to a @ntlworld.com email address, please choose a different email."

Adduxi
Very Insightful Person
Very Insightful Person

Same here.  Couldn't use my old NTL one either. Not too bothered, just used one of my other email addresses.  I still have the NTL one, but moved to another email provider not linked to any ISP.  It took a while to move it over, but it was worth it.  I'd advise anyone to do the same, and in fact, don't setup any ISP email.

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coenoby
Very Insightful Person
Very Insightful Person

@Adduxi @jburton 

The reason that you cannot associate an Ntlworld email account with your VirginMedia account is that VM now insists that you use a  non VM address as your username.

It does say "First, we need you to change your sign in email address to one that isn't from Virgin Media". So you cannot use a virgin.net, blueyonder, or virginmedia.com address either.

See here:

verify its you.png

However, the best advice is to switch to using a non ISP email account rather than struggle on with your existing VM email account . There are plenty to choose from https://www.lifewire.com/best-free-email-accounts 

Coenoby

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Adduxi
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Very Insightful Person

Ahh, I missed that bit. Case of RTFM ! Agree with the non ISP email. I moved my old NTL one ages ago. It’s just this forum stuff goes to it now……

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QE2
Dialled in

Although Graham’s statement above regarding the propensity of VM customer services staff to ‘simply make stuff up if not sure’, is absolutely true, this tends to be more along the lines of ‘Ok so you want xyz, err, yes absolutely we can supply that, no problem just sign up here for an 18 month contract and I guarantee that it’ll all be fine’; rather than claiming that something is actually going away.

But let’s look at the evidence; over a year ago VM stopped issuing new email addresses to new customers and stopped existing customers from creating additional email addresses - so the ‘email user base’ can only shrink.

More recently, they required existing customers who want to log into their my.virginmedia.com account to move to a non-VM branded email address to manage it going forward.

You see where this is trending towards, no?

Now let’s imagine that VM really don’t want to provide an email provision long term and so prevent new sign ups, so it’ll just wither gradually away, but this could take literally decades. Furthermore if they did want to completely dump the provision sooner rather than later, then what they need to start doing is to ‘encourage’, well force existing users to move away from a VM branded email address to manage their account - which, oddly enough is exactly what they are doing!

Furthermore, if VM were secretly planning this, then it can’t be done without rumours wandering around even to the outsourced call centres where stuff gets overheard in corridors or the canteen. Naturally, these should all be disregarded, except in this case, there is a distinct set of hints to suggest that they are heading in that direction!

Anyhow, in answer to the original question, despite the claims that ‘VM will continue to support existing email addresses’, they pointedly don’t say for how long, do they?

So, in answer to the original question as to whether VM will be dumping their email provision in the next two years, personally, I wouldn’t even give it two years, 12-18 months tops!

Graham_A
Very Insightful Person
Very Insightful Person

@QE2  This is one of the problems when old threads are resurrected.

The implementation of third party email usernames for customers who joined VM prior to May 2022 has only happened in the last few weeks and certainly wasn't the case on 2 July when I made the post to which you refer.

Since May 2022 all new VM customers have been required to use a third party email address.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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