Ntl world

[MrsC1231]

Hi 

my old NTL world email has been hacked I’ve had some very unpleasant emails demanding money and threatening. 

I need this removing please . Can someone please advise ? 
Thanks 

[Kath_P]

Hi MrsC1231, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with your email address. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_P]

Hi MrsC1231, 

Thanks for sticking with us via private message. 

I'm happy to hear I've been able to resolved things now but if you have any further issues, pop back and let us know. 

Thanks,