Not possible to gain access to email account

[Darkman-89]

hiya Molly could you email me with same issue as my wife is not computer literate, but can login to email on VM through the accounts email page but no longer with the APP password for the 3rd party email App she uses on her laptop (thunderbird e

[MOD EDIT: Post split to create own thread]

[goslow]

Check the server settings in Thunderbird (accessed as below)

https://support.mozilla.org/en-US/kb/manual-account-configuration

and match these to VM's required server settings

https://www.virginmedia.com/help/broadband/manage-email-account#48322eb1-7679-4e11-b7ea-f643dcd3784b

Use the full VM email address and the app password generated from when your wife logs into her own 'My VM'

VM's latest change has been to require secure authentication on the outbound server which may need enabling if she can receive but not send

[Alex_RM]

Hi Darkman-89,

Sorry to hear you're having some email issues. Have you been able to follow the advice from goslow?

Alex_Rm