Forum Discussion

XEyedBear's avatar
XEyedBear
On our wavelength
2 years ago
Solved

No new emails after switch to a different broadband supplier

The title might suggest the obvious cause of the problem, but I would appreciate some advice on how to get new emails. Here's the scenario: I'm running the desktop email client Thunderbird under Lin...
  • Graham_A's avatar
    Graham_A
    2 years ago

    XEyedBear  My immediate thoughts are that your Thunderbird setup may still be using the Ntlworld sever settings that use your IP address to authenticate the connection to the servers. When you switch to the new broadband supplier this will be a non VM IP address so the authentication fails, although I would have thought that you would get an error message.

    Make sure that Thunderbird is set to use the Virginmedia IMAP and SMTP servers with the email address as the username and the app generated password for the email address concerned.

    Also remember that you will only have 90 days after you close the VM broadband account before the Ntlworld email address is deleted.

    VM have recently changed the log in requirements for accessing VM Mail via third party apps.

    If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management

    https://www.virginmedia.com/help/broadband/manage-email-account

Graham_A's avatar
Graham_A
Very Insightful Person
2 years ago

XEyedBear  My immediate thoughts are that your Thunderbird setup may still be using the Ntlworld sever settings that use your IP address to authenticate the connection to the servers. When you switch to the new broadband supplier this will be a non VM IP address so the authentication fails, although I would have thought that you would get an error message.

Make sure that Thunderbird is set to use the Virginmedia IMAP and SMTP servers with the email address as the username and the app generated password for the email address concerned.

Also remember that you will only have 90 days after you close the VM broadband account before the Ntlworld email address is deleted.

VM have recently changed the log in requirements for accessing VM Mail via third party apps.

If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management

https://www.virginmedia.com/help/broadband/manage-email-account

  • XEyedBear's avatar
    XEyedBear
    On our wavelength
    2 years ago

    This is very useful - thanks. I'm not sure I understand it all but I'll investigate further. I remember trying to implement IMAP about 15 years ago: the **bleep**-up was so huge it took me weeks to recover all the emails which got screwed up. But nothing to lose now: it I don;t make the changes I#ll lose all my email anyway. Especially thanks for the info about the 90 days access to the ntlworld accounts after I cancel my VM subscription - that's more than I expected.