Forum Discussion

Statler's avatar
Statler
Tuning in
2 years ago
Solved

NTLworld email account hacked and unable to change password

My ntlworld email account has been hacked and I am unable to log in to it on laptop or phone so unable to reset the password. Emails are going out to contacts not sent by me but how do I fix it if I...
  • Graham_A's avatar
    Graham_A
    2 years ago

    In order to access the email account in an email client such as Outlook or Gmail app you need to generate an app password, which you can do via the My Virgin Media account for the email address concerned.

    You use the third party email username to sign into the My VM account.

    In the email clients you continue to use the full Ntlworld email address as the username together with the generated app password.

    https://www.virginmedia.com/help/broadband/manage-email-account

Statler's avatar
Statler
Tuning in
2 years ago

VM have updated my account so I can access it online using my gmail address which I can access online only.

I can see my emails coming in under my ntl email and I can send and reply to emails.

My remaining problem is how do I get my laptop/desktop working using Outlook and similarly how do I get my phone to pick up my emails.

Do I have to uninstall Outlook and Gmail then effectively start again by using my gmail address when configuring after re-installing?

I have two open tickets raised by VM via WhatsApp chats but they are going nowhere fast. Can anybody help me sort out my laptop and phone?

Graham_A's avatar
Graham_A
Very Insightful Person
2 years ago

In order to access the email account in an email client such as Outlook or Gmail app you need to generate an app password, which you can do via the My Virgin Media account for the email address concerned.

You use the third party email username to sign into the My VM account.

In the email clients you continue to use the full Ntlworld email address as the username together with the generated app password.

https://www.virginmedia.com/help/broadband/manage-email-account