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NTLWORLD Email password reset

DDG1951
Joining in

 

Hello,

I am trying to reset my ntlword.com email password - I have continued to use my original @ntlworld.com email from way back, and have used this email address on my Windows 11 desktop Mail app. This app is now being transferred to the OUTLOOK app but it requires my password to set it up. Unfortunately I do not remember it.

I have tried to reset my password through the Virgin Media online portal but I have used a different email address to log into this portal and only succeed in changing this email address.

This NTLWORLD email address is also the one I have used to sign up to everything in my life, so not having access is a major issue/headache for me.

I am still able to access my NTLWORLD.COM emails from my IPHONE 

My question is, how do I go about recovering my NTLWorld email account on my desktop? I am reluctant to do anything until I have the process confirmed because I’m nervous about somehow permanently locking my emails from my phone.

Any help would be enormously appreciated. 

1 REPLY 1

Matthew_ML
Forum Team
Forum Team

Hey DDG1951, thank you for reaching out and I am so sorry to hear about this, also a warm welcome to the community.

Just to confirm you can still access it on the phone?

If so can you change the password / recover it from there?

Matt - Forum Team


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