My secondary email as vanished

[Loubee]

So I was hacked in my email address 2 days ago none of the virgin media agents can help me, I had my networks account since I signed up 16 yrs ago, all the agents giving me different answers, my secondary account I always use and it’s gone to the it where I gotta wait 5 days to get sorted, all my apps and bank are associated with my email address which as gone. I have my primary which I never use, I got no other email address that I use. What is happening. I can’t generate a password it won’t let me, just error all the time, I read this is a fault lot ppl experienced. Anyone can help me get my email address back. 

[jpeg1]

Virginmedia have changed a number of things recently. 

Firstly you will have to get a new email address for your MyVirginmedia account. 

https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address

When you log into that account, is your secondary account listed?  This should help you to access it. 

https://www.virginmedia.com/help/broadband/manage-email-account

[Loubee]

Which I did get a third party email to sign in, it was only to sign in, should not of taken the email address that I use all the time, no my account is not there but it funny my daughter account still there but my secondary account that I use as gone. 

[Lee_R]

Hi @Loubee thanks for posting and welcome to our community.

Sorry to hear you can no longer find/access your secondary email address.  And for any inconvenience this may be causing.  Have you ever used the email address in question at a previous address or on a previous account number?  As you've reached out to us, I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R