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LeedaleJ's avatar
LeedaleJ
Joining in
2 years ago
Solved

My ntlworld email account has been hacked, I need to shut it down.

My Ntlworld email account has been hacked, as a result I've lost control of my facebook and X accounts, but in truth I used them very little. I have successfully removed the ntlworld email from all m...
  • Paul_DN's avatar
    Paul_DN
    2 years ago

    Hi LeedaleJ,

    Thank you for reaching out to us in our community and welcome, sorry to see your Email has been hacked and that they gained access to your Social Media account, is the Virgin Media account associated with the Email still active?

    Regards

    Paul.

Paul_DN's avatar
Paul_DN
Icon for Forum Team rankForum Team
2 years ago

Hi LeedaleJ,

Thank you for reaching out to us in our community and welcome, sorry to see your Email has been hacked and that they gained access to your Social Media account, is the Virgin Media account associated with the Email still active?

Regards

Paul.

  • LeedaleJ's avatar
    LeedaleJ
    Joining in
    2 years ago

    Yes it is. I still have a quite large Virginmedia package and the hacked email is the "primary email" on the account, so i don't seem to have any functionality on myvirginmedia to change it? I have tried ringing Virgin Media help but they didn't seem to know how to change it either?

    • Ayisha_B's avatar
      Ayisha_B
      Icon for Forum Team rankForum Team
      2 years ago

      I'll pop you a PM 📩 now LeedaleJ to assist further!

      Speak soon.