on 13-04-2024 15:06
I changed my user name this morning from blueyonder to gmail and lost all the emails in my inbox. Ones in sent, bin or other folders there but nothing in my inbox. When I go into my email account via the web that is the same. I understand this is a known issue, with emails disappearing how can they be recovered.
13-04-2024 17:56 - edited 13-04-2024 17:56
Regrettably if the missing emails cannot be located when in webmail then they are unrecoverable.
FYI make sure all folder are subscribed to in webmail before reviewing folder content for missing emails. To do this select:
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on 15-04-2024 08:19
Hey Sal-c, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.
Can I check if the advice above has helped at all?
Matt - Forum Team
New around here?