Forum Discussion

Travelman10's avatar
Travelman10
Tuning in
2 years ago
Solved

Lost emails

Hi,

I have recently found that I have lost my sent emails from before17/1/24. I cannot find them and can confirm that they are not in the trash folder. 
Can anyone help in recovering the emails?

Thanks

  • Travelman10's avatar
    Travelman10
    2 years ago

    Hi John 

    Thanks for replying. I am using Virginmedia mail for the vast majority of my emails. It is only my sent emails that have been affected. Do you know of a way to recover the lost emails?

    Thanks

  • John_GS's avatar
    John_GS
    Forum Team
    2 years ago

    Hi Travelman10 

    Thanks for posting and welcome to the community.

    Sorry to hear of the email issue. Is this via Webmail, third party client or both please?

    • Travelman10's avatar
      Travelman10
      Tuning in
      2 years ago

      Hi John 

      Thanks for replying. I am using Virginmedia mail for the vast majority of my emails. It is only my sent emails that have been affected. Do you know of a way to recover the lost emails?

      Thanks

      • FlockWallpaper's avatar
        FlockWallpaper
        Up to speed
        2 years ago

        What John_GS was asking was if you are accessing your VM emails via a web browser, or a third party application such as Outlook or the built in email application on Apple or Android devices.

        The web browser route gives you a direct ‘view’ as to what VM currently hold in your email mailbox, if this is the case and the send items are missing, then, I’m afraid they are gone. I wouldn’t like to speculate as to the underlaying cause, but VM don’t keep backups and hence there is nothing that they can restore - in fact they make it clear in the Ts&Cs that the onus for keeping backups is with you, the customer.