Lost access to virgin.net mail

[jewelspeak]

help

Ive had my virgin.net email for decades and it has stopped working /say no longer available - how can I get it back please?  

[goslow]

Are you currently a VM broadband customer?

VM is currently engaged in deleting a lot of legacy mailboxes which are not linked to an active VM broadband account

[jewelspeak]

No im not a VM customer 😞 gutted as I’ve had this email forever 

[goslow]

Did you receive a warning email from VM that the mailbox was being closed? Many on here have been getting 30 day notifications prior to the mailbox closing?

[jewelspeak]

I don’t recall but get so much junk I could have missed it 😞 

[jewelspeak]

Just gone back 3 months and can’t see anything if a VM forum member can contact I would appreciate it 

[jewelspeak]

Hi Paul sorry to jumo on this thread - I opened a similar thread but haven’t heard anything could someone DM to help with my mail account?  Thanks 

[MOD EDIT: Post split to create own thread]

[jewelspeak]

Please can someone help?  My emails have stopped, I’m trying to get someone from VM to contact but having no luck! It’s 4 days now with no emails. Please can someone get in touch to help me get them back?? 

[Martin_N]

Hi jewelspeak,

Thank you for your post. We're sorry to hear about the issue with your email address. 

To confirm, do you have an active Virgin Media broadband account?

^Martin

[jewelspeak]

Thank you Martin for connecting in - no I’m not a VM customer.

i can see other people advising we should have got emails about ceasing the service but I can’t find any. 
All my personal business is connected to this account and I’m going crazy - please help/advise